Terms of Service

Effective: November 1, 2026

These terms are an agreement between you and Vocalistic LLC, of New York, USA ("Vocalistic", "we"). They cover vocalistic.ai, our dashboard, our API and the website demo (the "service"). By creating an account or using the service, you agree to them. If you don't agree, don't use the service.

Our Privacy Policy explains how we handle personal data.

Your account

• You must be able to form a binding contract. If you use the service for a company or other organization, you confirm that you can bind it to these terms, and "you" includes that organization.
• Give accurate account details and keep them current.
• Keep your password, API keys and client tokens safe. You're responsible for activity under your account and keys, so revoke a key and tell us straight away if you think it has been exposed.
• You're responsible for the people you invite to your organization and the access you give them.

The service

Vocalistic provides speech-to-text, text-to-speech and translation for Nigerian languages. We may add, change or remove features. If we remove a major feature you pay for, we'll try to give you reasonable notice first.

You may build the service into your own products. We don't promise a particular level of uptime or speed unless we've agreed to one in writing. Models can take time to start, and API limits apply.

Credits and payment

• Prepaid credits. Using the service spends credits from your organization's balance at the rates shown in your dashboard and API. Stripe processes payments.
• Auto-refill. If you turn on auto-refill, you authorize us to charge your saved card for the pack you chose whenever your balance falls below your threshold, until you turn it off.
• Expiry. Credits don't expire while your account is open. They have no cash value, and you can't transfer them or exchange them for money.
• Refunds. Purchases are final, except where the law requires a refund or we choose to give one. If we close your account without you having breached these terms, we'll refund your unused purchased credits.
• Refunds and disputes on your balance. A refund or card dispute removes the matching credits. If your balance falls below zero, we may suspend your organization until you top up.
• Billing errors. If you think a charge is wrong, email us within 60 days of it.
• Rate changes. We may change rates and packs. We'll give at least 30 days' notice before raising the rate for an API call.
• Taxes. Prices don't include taxes unless we say so, and you're responsible for any that apply.

Your content

"Your content" means the audio and text you send us and the transcripts, translations and audio the service returns to you. As between you and us, you own your content, to the extent the law allows.

You give us permission to host, copy, process and send your content, including through our service providers, as needed to provide, secure and maintain the service for you, and to improve the service and the customer and product experience. You're responsible for having the rights, permissions and consents you need to send it to us and to use the results, including the consent of anyone whose voice is recorded.

The voices, models and software behind the service remain ours or our licensors'. You may use the speech generated for you in your own products and content, as long as you follow these terms. Other customers may receive similar results.

Acceptable use

You must not use the service, or let anyone else use it, to:

• break the law or violate someone else's rights;
• impersonate a real person, or imply that a real person said something they didn't;
• commit fraud or scams, or deceive people about whether they're hearing a synthetic voice where the law or fair dealing requires you to tell them;
• make calls or send messages that break consent, telemarketing or similar rules;
• harass, threaten or incite violence or hatred against anyone;
• create or process sexual content involving minors, or any content that exploits or harms children;
• interfere with the service, bypass its limits or security, or test its vulnerabilities without our written permission;
• copy, reverse engineer or extract our models or software, or use the service or its results to build or train a competing model or service;
• send us US protected health information, unless we've signed a business associate agreement with you.

We may remove access to the website demo, or limit it, at any time.

Accuracy and important decisions

Speech and translation technology makes mistakes, and results can be wrong, incomplete or offensive. Check results before relying on them. Have a qualified person review any result used in medical, legal, financial, employment, emergency or other decisions that significantly affect someone. Don't use the service as your only means of reaching emergency services.

Third-party services

The service relies on third-party providers, and you may connect it to your own tools. We aren't responsible for products or services we don't control.

Feedback

If you send us suggestions, we may use them without owing you anything.

Suspension and closing an account

You can stop using the service at any time. To close your account, email [email protected]. Unused credits are lost when you close it, unless the law says otherwise.

We may suspend or close your account if you breach these terms, don't pay, put the service or other people at risk, or if the law requires it. We'll tell you first where it's reasonable and lawful to do so. We may also close an account for any other reason with 30 days' notice. The sections on payment owed, your content, disclaimers, liability, indemnity and disputes continue after an account closes.

Disclaimers

To the extent the law allows, the service is provided "as is" and "as available". We disclaim all warranties, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don't promise that the service or its results will be accurate, uninterrupted, secure or free of errors.

Limit of liability

To the extent the law allows, we won't be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for all claims relating to the service or these terms is limited to the greater of the amount you paid us in the 12 months before the event giving rise to the claim, or US$100.

Nothing in these terms limits liability or rights that the law doesn't allow us to limit, including rights you have as a consumer.

Indemnity

If you use the service for a business, you'll defend and compensate us against third-party claims, and the resulting costs and damages, that arise from your content, your products or your breach of these terms.

Governing law and disputes

New York law governs these terms, without regard to its conflict of law rules. Any dispute will be heard only in the state or federal courts located in New York County, New York, and you and we consent to those courts' jurisdiction. Please email us first, so we can try to resolve the problem. Either side may ask any court for urgent relief to protect its intellectual property or security. If you're a consumer, mandatory laws where you live may give you further rights, and these terms don't remove them.

General

• Compliance. You must follow the export control and sanctions laws that apply to you, and you confirm that you aren't barred from receiving the service under them.
• Events outside our control. We aren't responsible for delays or failures caused by events beyond our reasonable control, including outages at our providers.
• Transfer. You can't transfer these terms without our written consent. We may transfer them as part of a merger, sale or reorganization.
• The whole agreement. These terms are the full agreement between us about the service, unless we've signed another agreement with you, which then takes priority where the two conflict.
• Other points. If part of these terms can't be enforced, the rest still applies. If we don't enforce something straight away, we can still enforce it later.
• Notices. We may send notices to your account's email address. Send notices to us at [email protected].

Changes

We'll post changes here and update the date above. For significant changes, we'll also email account owners before they take effect. If you keep using the service after that, the new terms apply. If you don't agree to them, stop using the service and close your account.

Contact

Vocalistic LLC, New York, USA. [email protected]